Terms and Conditions
General Terms and Conditions
of FLORA-ASTORIA COMPANY LIMITED BY GUARANTEE
§1 Validity towards entrepreneurs and definitions of terms
(1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his independent professional activity (§ 13 BGB).
§2 Conclusion of a contract, storage of the contract text
(1) The following provisions on the conclusion of a contract apply to orders placed via our online store https://kraeuterfit.com/ .
(2) If the contract is concluded, the contract is concluded with
FLORA-ASTORIA COMPANY LIMITED BY GUARANTEE
Babett Henke-Warten
Kandoy House, 2 Fairview Strand
D-0 Dublin
Register number 774655
Register Court Ireland
responsible.
(3) The presentation of the goods in our online store does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our Internet store, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the order procedure provided in our Internet store.
The order is placed in the following steps:
1) Selection of the desired goods
2) Confirm by clicking on the “Order” button
3) Check the details in the shopping cart
4) Click on the “Checkout” button
5) Log in to the online store after registering and entering the login details (e-mail address and password).
6) Re-check or correct the data entered.
7) Binding submission of the order by clicking on the button “order for a fee” or “buy”
Before submitting the binding order, the consumer can return to the website on which the customer’s details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the “Back” button contained in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by means of an automatically generated e-mail (“order confirmation”). With this we accept your offer.
(5) Storage of the contract text for orders via our Internet store: We will send you the order data and our General Terms and Conditions by e-mail. You can also view the GTC at any time at https://kraeuterfit.com/. For security reasons, your order data is no longer accessible via the Internet.
§3 Prices, shipping costs, payment, due date
(1) The prices quoted include statutory VAT and other price components. Any shipping costs are added.
(2) The consumer has the option of paying in advance, direct debit, PayPal, credit card (Visa, Mastercard).
(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.
§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch immediately. Delivery will be made within 5 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline shall end on the next working day.
(2) The risk of accidental loss and accidental deterioration of the item sold shall not pass to the buyer until the item is handed over to the buyer, even in the case of sale by dispatch.
§5 Retention of title
We reserve title to the goods until the purchase price has been paid in full.
§6 Right of withdrawal of the customer as a consumer:
Right of withdrawal for consumers
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
FLORA-ASTORIA COMPANY LIMITED BY GUARANTEE
Babett Henke-Warten
Kandoy House, 2 Fairview Strand
D-0 Dublin
E-mail Flora-Astoria@mail.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
End of the cancellation policy
§7 Cancellation form
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
To :
FLORA-ASTORIA COMPANY LIMITED BY GUARANTEE
Babett Henke-Warten
Kandoy House, 2 Fairview Strand
D-0 Dublin
E-mail Flora-Astoria@mail.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only for notification on paper)
__________________
The date
__________________
(*) Delete as appropriate.
§8 Warranty
The statutory warranty regulations apply.
§9 Code of conduct
We have submitted to the codes of conduct of the following organizations:
Euro-Label Germany
EHI-EuroHandelsinstitut GmbH
Spichernstrasse 55
50672 Cologne
You can access the Euro-Label Code of Conduct by clicking on the Euro-Label seal on our website or at http://www.euro-label.com.
and
Trusted Shops GmbH
Colonius Carré
Subbelrather Street 15c
50823 Cologne
You can access the Trusted Shops Code of Conduct by clicking on the Trusted Shops seal on our website or at www.trustedshops.de.
§10 Contract language
The contract language is exclusively German.
§11 Customer service
Our customer service for questions, complaints and objections is available on weekdays from 9:00 a.m. to 5:30 p.m. at
e-mail: Flora-Astoria@mail.com
at your disposal.
Status of the GTC Nov.2024